Help centre
Find answers or search the help centre.
Categories
Getting started
Create a profile and find your way around.
- How to create an EliteDulce profile
- How does swiping work on EliteDulce?
- Can I use EliteDulce on my computer?
Account and login
Login, email, phone number, pause and deletion.
- How do I delete my EliteDulce account?
- How do I sign in to EliteDulce?
- How do I change my phone number or email?
Profile and discovery
Segment, field, photos, filters and who you see.
- Ambitious or Established: what does my segment mean?
- What is a field on EliteDulce?
- How do I add or change my profile photos?
Matches and messages
Likes, matches, chat and Your Turn.
No articles yetBilling and subscriptions
Plans, payment, cancellation and withdrawal.
- What is the difference between EliteDulce Plus, Gold and Platinum?
- How do I cancel my subscription?
- Can I cancel my purchase and get a refund?
Safety
Report, block, verification and dating tips.
- Tips before a first date with someone from a dating app
- How do I report a profile or a message?
- How do I block someone on EliteDulce?
Troubleshooting
When something does not work as expected.
- I'm not getting the SMS code – what should I do?
- The EliteDulce app is not working or keeps crashing
- Why was my profile photo rejected?
Didn’t find what you were looking for?
Our support team answers on weekdays.