My subscription is not showing – how do I restore a purchase?
Tap Restore purchases under Settings → Subscription and purchases. Use the same Apple ID or Google account and EliteDulce account you bought with.
Updated 5 November 2026
Your benefits belong to your EliteDulce account. If a purchase is not showing, you can usually bring it back with Restore purchases.
How to restore a purchase in the app
Go to Profile → Settings → Subscription and purchases.
Tap Restore purchases. The button is also there when you look at prices.
Wait a moment. We tell you how many purchases were restored.
If it does not work
Check that your phone is signed in with the Apple ID or Google account you bought with.
Check that you are signed in to the EliteDulce account you bought on. A purchase can only move to another account once every 30 days.
If it says the purchase is pending, it needs approval before it applies. You get access as soon as it is complete.
Still not showing? Contact us through the contact page on elitedulce.com, and include the receipt from the store if you can.
Billing and subscriptions
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