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- How do I delete my EliteDulce account?Go to Settings > Account > Delete account in the app. You can change your mind for 90 days, or delete everything right away.
- How do I sign in to EliteDulce?Sign in with your phone number and a text code, email, Apple, Google or a passkey. Use the same method you created the account with.
- How do I change my phone number or email?Change your email under Settings > Account > Email. To change your phone number, write to us through the contact page.
- How do I pause my profile?Go to Settings > Account and tap Pause. New people will not see you, but you can still chat with your matches.
- Can I restore my account after deleting it?Yes, within 90 days: sign in again and tap Restore my account. If you chose Delete everything right away, the account cannot be restored.
- How do I get a copy of my data?Tap Download my data under Settings > Account. We gather your data in a ZIP file, and the link to it works for 7 days.
- How do I turn notifications on or off?Go to Settings > Notifications in the app. Choose push, email and in-app for each type, what your lock screen shows, and quiet hours.
- How do I change the language in the app?Go to Settings > App > Language and pick your language. Notifications and emails follow. At elitedulce.com, use the language picker.
- Why was my account banned, and what can I do?We restrict accounts that break our community guidelines. You see the reason in the app and can appeal within six months.
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