I'm not getting the SMS code – what should I do?
Check the country and number, wait until Send the code again is active, and check signal and spam filters. You can also sign in with email.
Updated 5 November 2026
Usually it helps to check the number and ask for a new code. The code has 6 digits and arrives by text message.
Check that the country and number are correct. Go back and fix them if something is wrong.
Wait until the countdown has finished and tap Send the code again.
Check that your phone has signal, is not in flight mode, and is not filtering out texts from unknown senders.
If you're told we can't send codes to numbers from that country yet, the number can't be used to sign in right now. If you're told you've tried many times, wait a little before trying again.
Sometimes we ask you to send a text from your own number to confirm it instead. Follow the steps on the screen.
If you have linked email, Google, Apple or a passkey to your account, you can sign in with that instead. If you have changed your number, contact us via Write to support on elitedulce.com.
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