My photo verification isn't working – what should I do?

Photo verification compares a short video selfie with your profile photos. It usually fails because your face is hard to see or the photos don't look like you. You'll find it under Settings > Verification.

If you see Not approved

1. Check that your profile photos are of you and that at least one clearly shows your face.

2. Find somewhere with good light, and take off sunglasses, caps or anything else that hides your face.

3. Tap Start video selfie and follow the steps on the screen.

Other messages

• Under review: We are checking your selfie. It usually takes a few minutes, but sometimes one of us looks at it.

• You already have a verification in progress: Finish it or wait for the result.

• Verification is unavailable right now: Try again a little later.

• Needs re-checking after a new photo: A new photo didn't look enough like your earlier ones, so take a new video selfie.

You need to give your consent before we take the images, and the app needs access to your camera. Still not working? Contact us via Write to support and choose Verification.