Delete your account

In the app

1. Open Settings → Account.
2. Choose Delete account.
3. Choose whether to delete immediately or have 90 days to change your mind, and confirm.

On the web

1. Log in to EliteDulce in your browser.
2. Go to Settings → Account → Delete account and follow the same steps.

What happens when you delete

• You are logged out on all devices, and your profile disappears from others straight away.
• Matches, messages and photos are deleted. With 90 days to change your mind, this happens for good after 90 days; if you log in before then, you can restore the account.
• You must cancel subscriptions in the App Store or Google Play yourself in the store, otherwise the payments continue.

What we keep

We must keep some information by law or to protect other members: purchases and invoices for 5 years, the consent log for 5 years, cases about rule breaches for up to 2 years and an encrypted checksum that stops an excluded person from creating a new account. Read more in the privacy policy.

Your rights where you live

Deletion works the same way wherever you live. If the law where you live gives you further rights, for example to have specific data deleted or to appeal a refusal, they are described in the privacy policy, section 15.

Can’t log in?

Write to us via the contact page from the phone number or email the account was created with, and we will help you.